As HTM continues to evolve, the demands placed on test equipment are rapidly expanding – from improved automation and digital integration to enhanced portability, accuracy and reliability. In this Roundtable article, TechNation asked leaders across the test equipment landscape to share their insights regarding the latest trends, challenges and innovations shaping how biomedical professionals service and support medical devices.

Participants

Participants in this year’s Roundtable article on test equipment are:

  • BC Group International Director of Business Development Justin Barbour;
  • Datrend Systems Inc. Director of Business Development Owen Liu;
  • Pronk Technologies Vice President of Business Development Greg Alkire;
  • Rigel Medical Business Development Manager Lewis Lennard;
  • RTI Group Vice President of Sales North America Steve Holmes; and
  • Southeastern Biomedical Co-Owner Boyd Campbell, CBET, CRES, CHTM.

Q&A

Q: WHAT TRENDS ARE YOU SEEING IN TEST EQUIPMENT DEVELOPMENT FOR THE SERVICE AND REPAIR OF MEDICAL DEVICES?

BARBOUR: There’s a huge demand for automating technician tasks. Fewer clicks and less user intervention leads to higher efficiency. Most of the largest medical technology service companies in the industry are developing or using automatic data input for CMMS work orders.

LIU: Medical device test equipment is shifting toward greater digitalization and connectivity, enabling more automation, predictive maintenance and integration with hospital IT/CMMS systems. At the same time, regulatory compliance, cybersecurity and interoperability are driving demand for more advanced, automated and traceable testing tools. Usability, modularity and sustainability are also becoming key differentiators for service and repair applications.

ALKIRE: It’s critical for test equipment to stay current with the latest medical device requirements for performing service. As test equipment manufacturers, we make sure that the test equipment design will meet or exceed the manufacturer’s accuracy requirements as well as specifications and features needed to perform the tests. Beyond this, we provide biomeds with the tools to minimize their workload, such as an app that brings multiple technologies into sync. This allows biomeds to move seamlessly through their service and maintenance responsibilities. Technicians can systematically and efficiently proceed according to the manufacturers’ requirements (or edited versions for spot testing) for both setup and testing with on-the-go smart procedures. These are not simply instructions but dynamic interfaces with ready-to-launch test sequences as well as record-keeping for CMMS systems or database uploads.

LENNARD: Portability and ease of use are front and center. HTM teams are on the move, and the less bulky the equipment, the better. We’re also seeing more automation and guided workflows built into analyzers, which really helps reduce user error and speed up testing. Displays have improved massively too with clear, color screens that make results easier to interpret at a glance, which makes a big difference in busy HTM environments.

HOLMES: Currently, we see a trend where hospital engineers, ISOs and manufacturers are leveraging the available features in the Ocean software to create automated workflows for service engineers. This reduces the time required for service and minimizes downtime for clinics. We are also receiving more requests for quick turnaround times on equipment calibration to ensure engineers can remain up and running without interruption. Alongside this shift, RTI introduced the Mako X-ray test meter, the most accurate compact platform designed for faster setup and Ocean-driven automated workflows.

CAMPBELL: The biggest trend we see as a test equipment calibration and service company is the growing demand for reliability. More customers are recognizing the value of investing a little more upfront to purchase higher-quality devices. Since most biomedical departments do not have backup test equipment, any downtime for repairs can create serious challenges in completing PMs and service work on schedule. Over time, many users have realized that when the mean time between failure is longer, the total cost of ownership is actually lower. Fewer breakdowns mean less downtime, less disruption, and greater overall efficiency – making reliability one of the most important considerations when selecting test devices.

Q: WHAT CHALLENGES DO YOU SEE HTM PROFESSIONALS FACING WHEN IT COMES TO USING OR SELECTING TEST EQUIPMENT, AND HOW ARE YOU HELPING TO SOLVE THEM?

BARBOUR: The largest issue seems to be proprietary test equipment ecosystems or existing test equipment software limitations. BC Group has invested hundreds of thousands of dollars into developing software that can be used with any test equipment while providing the flexibility for user customization of their tests. We take feedback from our customers and have a team of engineers constantly improving our software: myBC Mobile app and myBC Connect cloud service.

LIU: HTM professionals often face challenges such as keeping up with rapidly evolving device technologies, ensuring compliance with complex regulations and audits, plus managing a wide range of equipment with limited budgets and staff. They also need test tools that are accurate, easy-to-use and seamlessly integrate with their documentation workflows. Companies like Datrend help address these challenges by developing intuitive, modular and standards-compliant test equipment that automates testing, reporting, supports connectivity with CMMS systems and reduces training burdens – ultimately saving time while ensuring patient safety.

ALKIRE: When selecting test equipment, there are some key criteria to consider. First, performance and accuracy are really important. Make sure the test equipment includes not only the features you need but that its specifications meet your medical device manufacturer’s requirements for accuracy. Second, you need to keep reliability and durability in mind. The equipment needs to be able to handle the wear and tear that occur in the field. Test equipment should meet standards for durability such that biomeds don’t have to deal with unexpected downtime or problems with operational integrity as a unit is subjected to the bumps and bruises of everyday use. This is one key reason we subject all our product designs to drop tests 50 times from 3 feet followed by performance tests that confirm operation within specifications.

LENNARD: The challenge is often finding tools that balance compliance with simplicity. No one has time for equipment that’s overly complicated. With Rigel, we’ve focused on intuitive designs, the Uni-Therm has automated walkthroughs, the SafeTest 60+ keeps electrical safety testing simple and efficient, and the UniPulse 400 is light and portable enough to carry anywhere. It means biomeds can get accurate results quickly, without being slowed down by the tester itself.

HOLMES: One challenge is storing measured data securely. This can be addressed by saving data backups in the cloud. Another challenge is ensuring that everyone follows the same procedure and keeps those procedures up to date. Templates that include all instructions and required parameters provide a solution, and with RTI’s solutions, these templates can be updated automatically for all users. A positive development in test equipment is that it continues to improve, making measurements easier. However, this can also lead to a loss of knowledge among users. This challenge can likewise be mitigated by using well-structured templates with clear instructions.

CAMPBELL: In today’s environment, where there are so many open positions for biomedical technicians, it has become increasingly important that devices enable technicians to complete their tasks in a timely manner. One way this is being addressed is through automation. For example, the new Fluke Biomedical ESA710 Safety Analyzer allows all PM procedures to be stored in the analyzer and performed automatically, saving valuable technician time. Another critical factor is ensuring that test devices are readily available when needed. At Southeastern Biomedical, we recognized long ago that the more calibrations that can be completed onsite during annual service, the more productive the entire biomedical department can be. As a company founded and operated by certified biomedical technicians, we bring a unique perspective – we’ve been on the technician’s side of the bench. That’s why we equip our calibration team with the broadest range of testing standards to maximize what can be completed onsite. Of course, not every calibration can be performed in the field. For those requiring depot service, we maintain an average turnaround time of less than five days, ensuring that critical equipment is returned quickly and downtime is minimized.

Q: WHAT ROLE DOES TRAINING AND SUPPORT PLAY IN HELPING CUSTOMERS GET THE MOST OUT OF YOUR TEST EQUIPMENT?

BARBOUR: Most technicians only use 50% of their test equipment features. Through YouTube videos, Teams training sessions, trade show demonstrations, a custom AI assistant, and email support, we are dedicated to ensuring our users get the most from their test equipment.

LIU: Training and support play a vital role in ensuring HTM professionals get the full value from today’s advanced simulators and analyzers. While the technology has evolved far beyond legacy test equipment to highly connected and automated solutions, even the most capable tools only deliver results when users are confident and efficient in operating them. Intuitive product design can help reduce ramp-up time, but ongoing education and refresher training remain essential for keeping teams current with new features, standards and best practices.

ALKIRE: We believe this really begins with our product designs, which focus on intuitive interfaces to make it easy to use. Not having to navigate through lots of menus makes using the equipment much easier at the outset. To complement this, having a library of how-to videos for customers who may have more technical questions about how to set up or use our equipment for some unique tests addresses most questions. Another feature that really assists biomeds in getting the most benefit from using our products is the Pronk Mobilize wireless solution. It’s a great tool in that it gives biomeds the ability to have a library of test procedures with testing automation within them for performing service on a wide range of medical devices, and it also generates a complete test report automatically at the end of the testing to streamline the entire service process and save time.

LENNARD: Training and support are crucial. Even with simpler equipment, people want to feel confident from day one. We put a lot of emphasis on hands-on demos, quick-start sessions, and webinars, so users know how to get the most from the analyzer straight away. And if there are questions later, our support team is there to back them up.

HOLMES: Although the equipment is easy to get started with, many features are often overlooked if users only focus on the basics. Training ensures that professionals gain a deeper understanding of the full capabilities of the system, enabling them to use advanced functions that can save time, improve accuracy and enhance workflow efficiency. Being part of the purchasing process and offering tailored training also helps customers make more informed decisions by clearly demonstrating the differences between systems and how these align with their specific needs. RTI training, in particular, provides a structured way to transition smoothly to a new X-ray system, ensuring that users feel confident in their daily work. Beyond the initial setup, continuous training and support also help customers adapt to software updates, new features, and evolving requirements – making sure the solution remains valuable long after the initial purchase.

CAMPBELL: As devices incorporate more capabilities and biomedical technician training levels vary, it becomes increasingly important that these devices are used to their fullest potential. To achieve this, all available features must be utilized, which requires accessible and effective training. Training should be concise, easy to understand, and available in multiple formats – whether through onboard user manuals, videos or onsite sessions. Just as we expect medical device manufacturers to provide thorough education and support for their equipment, the same standard should apply to biomedical test device manufacturers. Choosing a company with dedicated people who are willing to come onsite and provide hands-on education is essential to ensure technicians can confidently and efficiently use these tools.

Q: HOW DO YOU SEE TEST EQUIPMENT EVOLVING IN THE NEXT 5-10 YEARS TO MEET THE NEEDS OF THE HTM COMMUNITY?

BARBOUR: Within the next 5 years, we’ll see more predictive maintenance and AI supported diagnostics. Within 10 years, most all of the medical tech companies and hospitals will be utilizing some sort of automation and standardized testing.

LIU: Over the next 5-10 years, test equipment will become more connected, automated and intelligent (AI) with seamless integration into CMMS and hospital IT systems to streamline workflows and documentation. We’ll also see greater emphasis on predictive maintenance, cybersecurity validation and interoperability testing as devices become more networked and software driven. At the same time, usability and training support will remain central, with tools designed to be more intuitive, reducing the learning curve and helping HTM teams do more with fewer resources.

ALKIRE: We are in very exciting times. Technology is expanding very rapidly in many areas, healthcare included. This has generated the capability for test equipment to reach higher standards of portability and durability as well as great improvements in flexibility whereby biomeds can tailor their particular testing needs to their workflow, i.e., user-configurability. Software solutions that connect all of the HTM workflow pieces together to address the administrative tasks for performing, documenting and storing service activity into a CMMS will be key to success in our industry.

LENNARD: Test equipment will continue to get smaller, faster and more user-friendly. I think we’ll see even more automation in test sequences and clearer guidance built into devices, which helps reduce variability between users. Portability and integration with CMMS will also keep driving design, biomeds want testers that are easy to carry, but still give them all the functionality they need.

HOLMES: The next wave is automated, template-led QA, precisely what Mako and Ocean are built to deliver at scale. Automation of workflows is an increasingly requested feature and represents a trend that will continue to evolve, offering ever-greater support for HTM professionals. By streamlining repetitive tasks and standardizing procedures, automated workflows reduce the risk of human error, shorten service times and ensure consistency across different teams and facilities. For HTMs, this means more efficient use of resources, quicker turnaround for essential services, and ultimately improved uptime and reliability of medical equipment – factors that directly impact the quality of patient care.

CAMPBELL: Test equipment automation is rising to the top of the priority list. As manufacturers release new devices, we’re seeing a strong focus on tools that not only perform functions more quickly, but also streamline and standardize the documentation process. Automation reduces the time required for routine tasks, ensures consistency and gives biomedical technicians more bandwidth to focus on higher-level troubleshooting and patient safety.

Q: WHAT ADVICE WOULD YOU GIVE TO HTM PROFESSIONALS WHEN IT COMES TO EVALUATING AND INVESTING IN TEST EQUIPMENT?

BARBOUR: Limit the models of each type of test equipment in your inventory. Try to keep each analyzer and simulator to 1-2 models which will greatly improve technician proficiency. Reach out to test equipment manufacturers for training opportunities – all test equipment companies have excellent staff training programs.

LIU: I’d recommend HTM professionals to evaluate test equipment in terms of total value – accuracy, compliance, ease of use, integration with existing systems, plus long-term upgradability and support. Prioritize tools that are future-ready (scalable, modular and software-upgradable) so they can adapt as standards, technologies and hospital needs evolve. Finally, consider the training and support resources offered, since these can greatly impact efficiency, staff confidence, and overall ROI.

ALKIRE: Test equipment is a long-term type of investment. It is important to select a product with high reliability, great durability to reduce downtime, and paths for upgrades to reduce costs in the long run. You want a product that provides great value by including a standard multi-year warranty at no extra cost. Ask about what kind of durability testing has been done and what level of abuse the product can handle when used in the field. Look at the performance specifications for its features and verify it does meet with the medical device manufacturer’s requirements. Does it have a good solution for generating service reports that can be seamlessly integrated into your CMMS? What software solutions are available to improve a biomed’s ability to service medical devices? Not all solutions are the same, so have the manufacturer demonstrate the key capabilities that you need.

LENNARD: Don’t just look at the upfront price or the spec sheet. Think about the bigger picture, how portable and easy to use is it day-to-day, and what does it really cost you over time? Some equipment comes with subscriptions or ongoing fees, and that can add up quickly. It’s worth asking whether you’ll be locked into those extra costs, or if the analyzer is straightforward to own with just calibration and support. The right tester should just make your job easier.

HOLMES: Make sure to fully understand the capabilities of the systems under consideration. Take the opportunity to invite RTI’s team to demonstrate the hardware and software or set aside time for an online presentation. Evaluate the total cost of ownership – not only the initial investment, but also long-term service and support. Ensure that the solution is future-proof and able to evolve with your needs. Avoid investing in outdated platforms that risk being discontinued.

CAMPBELL: The key word is investing. When evaluating a test device, it’s critical to ensure that it delivers the highest quality, the greatest accuracy, and the level of support you need. A purchase should never be made on price alone — or simply out of habit with a company you’ve always used. Instead, carefully consider what you are testing and confirm that the device is capable of validating all functions accurately and efficiently. Choosing the right device is not just a purchase — it’s an investment in productivity, reliability and long-term cost savings.

Q: IS THERE ANYTHING YOU WOULD LIKE TO ADD?

BARBOUR: Establish a test equipment feedback system within your facility. Technician complaints are the greatest resource to improving your maintenance program. Share that feedback with your test equipment vendor. Management needs to go through their entire test equipment inventory every year (with senior technicians). Inspect for damages, missing parts/accessories, expired calibrations, leaking or old batteries, and excessive or unneeded test equipment.

LIU: Only that the role of HTM professionals has never been more critical – balancing patient safety, compliance and efficiency in an increasingly complex healthcare environment. By partnering closely with customers, we aim to design test equipment that not only meets today’s requirements but also evolves with tomorrow’s challenges, making their jobs easier and their impact greater.

ALKIRE: The great thing about our industry is that customers have choices in what is the best test equipment solution, so don’t be afraid to ask the hard questions about their products, reliability, service and innovations that separate them from a competitor. At Pronk, we are very open to demonstrating our products in person, talking about the features and accuracy that set us apart and how the durability testing we do provides a very high reliability, which enables us to include an industry-best 4-year warranty at no extra cost to our customers.

LENNARD: HTM professionals do an incredible job under tight constraints. Our role is to listen and make sure we’re building tools that actually help them in the field. The best feedback we get is from biomeds using our testers day-to-day, and that’s what pushes us to keep improving on portability, simplicity and usability.

HOLMES: Building on the new Mako X-ray meter, RTI Group continues to evolve and will unveil another major development at RSNA’s Annual Meeting, Nov. 30-Dec. 4, 2025. Follow RTI Group on LinkedIn and email us at sales.us@rtigroup.com to be among the first to hear the news. Lastly, did you know RTI is now the exclusive North American distributor for VacuTec’s DAP and AEC Chambers? Let’s connect, we’re ready to help future-proof your department and drive meaningful change.

CAMPBELL: This is an exciting time in our industry, with many new developments shaping the way we work. Take the opportunity to have a knowledgeable representative come onsite to demonstrate the latest technology. They can also assist with future planning by helping you develop a 3- or 5-year budgeting plan. Ask them to review your current inventory to identify any devices that may be out of support or discontinued. Most importantly, ensure that you have the support you need throughout the life of your test equipment, so your biomedical department can continue to operate efficiently and confidently.